delivery & returns
COVID-19 Delivery Update
Please note our online orders will continue as normal. Whilst we are doing all we can to minimise disruption, we will strive to deliver within the shipping time frame. However, you may experience delays in receiving your parcel. If you don't receive your order after ten working days from dispatch, please get in touch with us. We will keep you updated with any changes.
1. United States
1.1 We offer USPS Ground Shipping (2-6 business days from the date of dispatch from our warehouse) free on all US orders.
1.2. Contact our US customer service team on 855-857-0555 or firstname.lastname@example.org if you have any questions regarding your delivery.
2.1 You may return any product in its original condition for a full refund or exchange within 28 working days of delivery. ‘Original condition’ means that there are no scratches or marks on the product and the ‘products’ packaging has not been opened or damaged.
2.2 Please see clause 3 of our general terms and conditions for more information on returning your ordered Products to us.
2.3 Please enclose the following details with your returned products:
Reason for return/exchange
1090 King Georges Post Road, Suite 505
Edison, NJ, 08837
2.4 You must arrange for - and pay the costs - of returning the products to us. Please ensure that the package is wrapped securely - and for your protection we recommend that you use a recorded delivery services, as we cannot accept liability for goods lost in transit.
2.5 If you are returning a faulty or damaged product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt.
2.6 Products purchased as a set can only be returned as a complete set, not as individual items.
2.7 Refunds for products given as a gift can only be given to the original purchaser.
2.8 Price Promise: At This Works we pride ourselves on our customer service and strive to set the benchmark high, to ensure that your experience with us is second to none. Therefore, if you find one of our products cheaper elsewhere online, we will be happy to honour that price in line with the terms and conditions set out below.
- Prices will be matched that are current and verifiable at the point of contact. Verification may be requested in the form of a dated photograph, screen shot or web URL if our team are not able to trace the original source.
- This price match cannot be used in conjunction with a This Works discount code nor gift voucher, or will we match a price where a discount code or gift voucher has been used on a 3rd party website.
- We are sorry to say that we cannot honour prices that results in products selling at a loss; i.e. less than our own cost price.
2.9 Money back guarantee: We are really proud of our products and we are confident that you will love them, as we do. However, we appreciate that from time to time this may not be the case. Therefore we offer a 28-day quality guarantee, whereby you may return any product to us for a replacement or full refund. All that we ask is for your original proof of purchase from ThisWorks.com, as we cannot apply this policy to products purchased from third party retailers. This guarantee excludes shipping costs.
2.10 We think this is fair and hope you do to, However, occasionally we have had repeat returns of empty pots every 27 days - and as we hope you can appreciate - such a scenario does make us question the validity of the return. In this instance (and we stress it is rare), we reserve the right to refuse a refund or replacement. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. Should anything spring a fault in the first three months, we will, of course, give you your money back.
2.11 We think this is fair and hope you do to, however, occasionally we have had repeat returns of empty pots every 27 days and as we hope you can appreciate such a scenario does make us question the validity of the return. In this instance and we stress it is rare we reserve the right to refuse a refund or replacement.
2.12 When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. Should anything spring a fault in the first 3 months, we will, of course, give you your money back.
This does not affect your Statutory Rights.